Shipping & Delivery Policy

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At Idncsh, we want every delivery to be smooth, secure, and reliable. This policy explains how we process, ship, and fulfill your orders so you know exactly what to expect.

Order Processing

• Orders are processed once payment is received and verified.

• Standard processing time: 1–3 business days.

• During busy periods (sales, holidays, promotions), processing may take longer.

• Once processed, you’ll receive a confirmation email with shipment and tracking details.

• Business days are Monday–Friday, excluding German public holidays.

Shipping & Delivery

• We deliver eligible products to selected regions based on availability.

• Shipping options are shown at checkout.

• Destinations and methods may vary depending on product and location.

• Customers must provide accurate shipping details when ordering.

Estimated Delivery Times

• Germany: 2–5 business days

• European Union: 3–10 business days

• International: 5–15 business days

Note: Delivery times are estimates and may vary due to customs, carrier delays, weather, or other circumstances beyond our control.

Shipping Fees

• Calculated automatically at checkout based on:

  • Destination

  • Package size/weight

  • Shipping method

  • Order value

• Final charges are shown before payment.

• Promotional free shipping or discounts may be offered occasionally.

Order Tracking

• Tracking details are provided once your order is dispatched.

• Updates may take several hours to appear in the carrier’s system.

Customer Responsibility

You are responsible for ensuring:

• Shipping information is correct and complete.

• Contact details are current.

• Delivery instructions are provided if needed.

Idncsh cannot be held responsible for delays or failed deliveries caused by incorrect information.

Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us with:

• Order number

• Email used for purchase

• Product details

• Description of the issue

Our team will investigate and assist promptly.

Lost or Damaged Orders

If your package is lost or arrives damaged:

• Contact us immediately.

• Provide your order number, issue description, and photos (if applicable).

• Each case will be reviewed individually, and we’ll work with the carrier to resolve it.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and local charges may apply.

• These are the customer’s responsibility unless otherwise stated.

• Idncsh is not liable for delays caused by customs clearance.

Fraud Prevention

For security reasons, some orders may require additional verification. We reserve the right to delay, suspend, or cancel orders if fraud or suspicious activity is suspected.

Limitation of Responsibility

While we strive for prompt delivery, Idncsh is not responsible for delays caused by:

• Payment verification

• Carrier delays

• Internet or technical outages

• Customs inspections

• Government actions

• Force majeure events

Contact Information

For questions about shipping, delivery, or tracking:

• Business Name: Idncsh

• Legal Entity: BoldMove Trade UG (haftungsbeschränkt)

• Commercial Register Number: HRB 299122

• Registered Court: Amtsgericht München

• Business Address: Theresienstraße 1, 80333 München, Germany

• Email: info@Idncsh.com