Return & Refund Policy

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At Idncsh, we want you to shop with confidence. If you’re not completely satisfied with your purchase, you may request a return or refund in line with the conditions below and your rights under German and European consumer protection laws.

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Refund & Return Eligibility

You may request a return or refund within 14 days of delivery, provided that:

• The item has not been used, worn, or damaged.

• The product is returned in its original condition and packaging.

• Proof of purchase is provided.

• The request is submitted through our customer support team.

• The request complies with applicable consumer protection laws.

👉 Please contact us before initiating a dispute or chargeback so we can resolve the issue quickly.

How to Request a Refund or Return

To start a return, contact our support team with:

• Your order number

• The email address used for purchase

• The product purchased

• A short explanation of your request

We’ll review your request and provide instructions for the next steps.

Incorrect, Damaged, or Faulty Products

If you receive:

• The wrong product

• A damaged item

• A defective product

• An incomplete order

• A delivery error

Notify us within 7 days of delivery. Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging (if applicable)

Depending on the case, we may:

• Send a replacement

• Correct the order

• Issue a full or partial refund

• Offer store credit (if agreed)

Products Not Eligible for Return

Unless required by law, returns/refunds are not available for:

• Personalized or custom‑made products

• Items made to customer specifications

• Products showing misuse or damage after delivery

• Gift cards

• Digital products already delivered or downloaded

• Fraudulent or abusive refund requests

• Products obtained in violation of our Terms of Service

EU Right of Withdrawal

If you live in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason. To exercise this right, you must notify us before the withdrawal period expires.

Return Shipping Costs

• Customers are responsible for return shipping costs unless otherwise required by law.

• Idncsh will cover return shipping if:

  • The wrong product was delivered

  • The product arrived damaged

  • The product is confirmed defective

We recommend using tracked shipping for all returns.

Refund Processing

Once we receive and inspect your returned product, we’ll notify you of the outcome.

• Approved refunds are issued to the original payment method.

• Processing times depend on your payment provider.

• Most refunds are completed within 10 business days after approval.

Refund Delays

If your refund hasn’t appeared within 15 business days after confirmation:

• Contact your bank

• Check with your card provider or payment processor

• Reach out to our support team for help

Order Cancellation

Orders may be cancelled free of charge if processing or fulfillment hasn’t started. Once an order has been processed, prepared for shipment, or dispatched, cancellation may no longer be possible (except where required by law). After delivery, eligible products may still qualify for return under this policy.

Chargebacks & Payment Disputes

We encourage you to contact us first if you experience any issue. Fraudulent chargebacks or abuse of refund policies may result in account restrictions.

Contact Information

For questions about returns, refunds, cancellations, or billing:

• Business Name: Idncsh

• Legal Entity: BoldMove Trade UG (haftungsbeschränkt)

• Commercial Register Number: HRB 299122

• Registered Court: Amtsgericht München

• Business Address: Theresienstraße 1, 80333 München, Germany

• Email: info@Idncsh.com

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